Rebirth of Peerless Shang Jiao

272 Find out the real needs of customers

272 Find out the real needs of customers

Chicheng looked at Dawang skillfully starting the car and asked softly, "How are you doing now?"

There was a trace of satisfaction in Dawang's eyes, and he said with a smile, "I was recruited as a driver by a large group, and the income and work content are quite fixed."

Chicheng patted him on the back meaningfully and smiled without making any comments. It was indeed a good thing to change from the underworld to the right path, but many people couldn't stand it. His group of brothers were used to being arrogant and domineering. They all came to eat, drink, prostitute and gamble. Even if they fool around with him every day, they were very casual, with sunset and sunrise. If you work as a driver in a large group, you have to get rid of these bad habits first. Not everyone can stand them.

However, he looked at Dawang's regular dress, looked at his happy expression, and asked with concern, "Can you get used to it?"

Dawang took the steering wheel and said, "It doesn't come from the original, but this group is not as strict as ordinary groups, and it is relatively free. Moreover, I observed that some businesses of this group are also involved in gangs, so I took us to recruit them. Now it's calm, but I don't know when it will be the same as before.

Chicheng raised his eyebrows and shook his head secretly. One day, the underworld was a lifelong underworld. If it weren't for such a group, I'm afraid that serious group companies would not easily recruit Dawang. Dawang didn't think so and continued, " boss, why do you have to succumb to your talents? Our group has been recruiting. If you are okay, try it. I still want to follow you."

Chicheng was stunned for a moment and was a little dissatisfied, but he turned his head to look at his expression. There was no trace of falsehood, and he nodded.

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After answering the neighbor's aunt's question at the entrance of the community, Tina looked at the seemingly familiar figure slowly walking into the distance. Her eyes were slightly stunned. She didn't know what Chicheng was doing now, and she didn't know why he did that at that time. Was he was instructed by Luo Minxiang.

This negative emotion was quickly forgotten by her. She looked at the light on the window, walked up in three steps and two steps, and gently opened the door. Pan Lang had already returned home, sitting in front of the computer and tapping the keyboard with concentration.

His soft and dark hair hung in front of him, and his glazed eyes were full of concentration. Tina looked at him and her mood was already flying. She walked over gently. Pan Lang turned his head, looked at her, and suddenly realized, "I'm so attentive that I didn't hear you open the door."

Tina said casually, "I have the key myself, and it's the same for me to open it myself."

Pan Lang looked at her and shook his head. His pink lips smiled and said, "It's absolutely different. It's a kind of happiness to stand in front of the door without knocking on the door. When you think that there is a person in the room waiting for you to come home, no matter how light your footsteps are, he can always hear the sound from outside the door. It is a kind of happiness to open it before you knock on the door and suddenly appear in front of you with a smile. On the other hand, there is someone in the room, but he doesn't knock on the door. Instead, he opens the door and comes in gently. It's also a kind of happiness to give him a sudden hug or kiss while the people in the room are not paying attention.

Tina's eyes were stained with a faint smile, and then said, "I seem to enjoy the first kind of happiness often."

Pan Lang didn't say anything. He looked at the computer screen. Tina saw the beautiful place on the screen like the castle of love in her dreams and exclaimed, "Wow, it's so beautiful. What's that place? I really want to see it."

Pan Lang's beautiful eyes were depressed, as if the shining sun was temporarily covered by dark clouds.

Tina had an idea in her mind. She was a little stunned and asked hesitantly, "Isn't this? Isn't it a rendering of TRUELOVE decoration?"

Pan Lang nodded, and his shoulders were a little weak.

Tina looked at the screen again. It was still so beautiful that people couldn't move their eyes. She had no choice but to pat Pan Lang on the shoulder and say sorry for him. But he turned to pat him on the shoulder and encouraged, "It doesn't matter. No matter how beautiful things are, they will make people used to it with the loss of time, and they will no longer be as amazing as before. What's more, it's just an interior decoration. People will naturally get used to it after two days. No matter how good the decoration is, it's just superficial.

She paused for a pause, and then asked, "What are you going to do with this decoration plan?"

Pan Langnu raised his mouth and shook his head gently.

Tina comforted him and whispered, "Anyway, you must have to find a decoration company for decoration. Don't worry about this kind of thing alone. You can let the people of the decoration company take a look at this drawing, tell them the specific situation of bright happiness, and see what good they have. After all, they are professional, said Maybe it can provide you with good ideas and ideas.

Pan Lang nodded. He seemed to have ignored this point, but this rendering was not easy to come by. It could only be browsed, but it could not be leaked.

Pan Lang smiled. Originally, he had reported these things to Shang Yuan, but he had just returned to the headquarters of Dingshang Group. The affairs were very tedious. He only told him some things and asked him to discuss it with Archie. Archie has a lot of ideas about decoration, but the two of them discussed it and it didn't work. For a moment, they forgot to ask a professional for help.

He nodded, and Tina asked with concern, "How is the situation of brilliant happiness recently? Shang Yuan has just left. Has the morale of brilliant happiness been affected? Can you convince the public? Shang Yuan will give it to you. You must keep an eye on it.

Pan Lang nodded and said, "In fact, Mr. Shang asked me to be an agent for the time being. I'm sure there must be someone who has some opinions. Fortunately, Archie is so excellent in professional qualifications in the company, but he has no objection. He usually supports me. Looking at his attitude, everyone is still obedient to the leader on the surface.

Tina smiled, and Pan Lang himself said that it was on the surface. It seems that there is still some time to be convinced, but even on the surface, such a short time is extremely rare.

She thought for a moment and suddenly said, "That's right, you have just taken office. The bright and happy employees in various positions are more complicated. Now that you have just taken over, you must emphasize discipline more, so that some of them will not neglect their responsibilities and cause trouble."

Pan Lang nodded and then whispered, "Recently, senior photographers have asked for leave. I think it may be because my temporary responsibility on behalf of Mr. Shang has aroused their dissatisfaction, and I haven't approved it yet."

Tina looked at him and whispered, "Did Archie approve?"

Pan Lang was slightly stunned. Those photographers seemed to come to ask him for leave directly. He just changed the topic with other things and did not reply for the time being.

Tina knew that he was not stupid, but he was kind and soft-hearted. She said directly, "You can't carry this kind of thing by yourself. Archie is an art director. It is reasonable that all photographers should be managed by him. He can't only be responsible for art guidance without daily administration. Senior photographers ask for leave one after another. First of all, you have to ask Archie. If he agrees, then the photographer's schedule needs him to be done. If he doesn't agree, those senior photographers will naturally have to retreat.

Pan Lang looked at Tina, and Mao Se suddenly opened. Tina further inspired him and said, "These photographers are either really urgent or from photography, but they are inexplicably convinced that you have just arrived and want to test your attitude. If you are too easy-going, you may not be regarded as kind, but as weak and bullying, and it will be more difficult to manage in the future. These photographers have been serving for so long that as long as they want to do it sincerely, they will never dare to have sex with Archie.

Pan Lang felt that the matter was complicated. Then he nodded and whispered, "I will discuss it with Archie. In addition, we should also formulate the countermeasures for TRUELOVE as soon as possible to give employees confidence, otherwise they will feel bright happiness and have no chance of winning, and I'm afraid people's hearts will fluctuate."

Tina nodded, looked at Pan Lang and said, "Yes, I heard a theory in the service industry the other day that the customer's fault is also your fault. I feel that it may be useful to you. Do you want to listen to it?"

Pan Lang was very interested. He looked at Tina and whispered, "I haven't heard of it. Hurry up and talk about it."

Tina nodded and whispered, "Have you noticed that we go to restaurants, especially better restaurants, or go shopping in supermarkets. When you hand over the cash to the cashier, they will definitely repeat the amount of cash you. Hello, I'll charge you 200 yuan or 300 yuan.

Pan Lang nodded and continued, "And after we order in the restaurant, the waiter will also repeatedly confirm the dishes we ordered. It doesn't seem to be special. It's done everywhere."

Tina nodded and whispered, "In fact, this hides the management concept of a service industry in it. We should do our best wholeheartedly. It is not enough for the staff of the service industry not to make mistakes, and we also need to avoid customers from making mistakes."

Pan Lang raised his eyebrows with a trace of doubt in his eyes.

Tina smiled and said, "The customer's fault is your fault. For example, the customer clearly handed over 150 yuan, but the cashier did not confirm it. When looking for money, the customer misremembered and thought that the payment was 200 yuan. Of course, there may also be cameras and other people's cards. The customer will even apologize for remembering the wrong amount, but you don't think he will come again next time.

Pan Lang shook his head and whispered, "Of course not. Last time there was a customer about to enter the door of our bright happiness. As a result, the female customer accidentally slipped. The two of them didn't even enter the door and turned around and left. Since then, Mr. Shang has paid special attention to these things and stressed that we must provide good service, but it does not extend your theory. Now that you say it, you actually understand.

Tina smiled and whispered, "Anyway, sales are common. In addition to this, you also need to figure out the real needs of customers, so that you can get twice the result with half the effort. When a customer comes in, you can deal with a customer."