347 Negotiation Training

Luo Qunhang listened carefully to what Xiaoxing said and whispered, "I also feel this way. There seems to be a lot of secrets in Fu Sinian. It is true that a lot of things have happened since he appeared. But it's hard to say whether he has any problem or not, because before he officially cooperates with us, I have ordered someone to investigate his whole situation and found nothing suspicious.

When Xiaoxing heard that Luo Qunhang had already found someone to investigate Fu Sinian, he was slightly shocked. Then he thought of eight new drugs to invest in Suxintang. Such a big cooperation case. If it were her, she would have investigated Fu Sinian's background character first.

She asked softly, "In that case, how could it be like this?"

Luo Qunhang shook his head and whispered, "The more this kind of person has a problem, the more dangerous it is. Normally, if he has no feud with Yangwei Group, the conditions we offer are so favorable that it is unlikely to betray us for profit. I hope we are too cautious. However, in any case, I will keep an eye on Fu Sinian from today. After all, Xiaoshu is still in his hands. We can't take it lightly.

Only then did Xiaoxing realize that Luo Qunhang just said that he would send some people to protect the dual intention of Fu Sinian and Xiaoshu, and nodded gently.

Luo Qunhang looked out of the window and suddenly asked worriedly, "I know that Fu Sinian has been treating his second uncle and second aunt. If he really has a problem, what will happen to the second uncle and second aunt?"

Xiaoxing shook his head and said doubtfully, "It was precisely because he tried his best to treat my parents, and he was completely the heart of a doctor who helped the world. I used to be suspicious, but I couldn't see any difference. A few days ago, people who contacted the hospital came to my home to have a regular check-ups for my parents and found my parents' physical condition. It has greatly improved, that is to say, acupuncture treatment has been effective. So it's hard for me to believe that he is a bad guy, but I can't suppress my doubts. As for my parents' illness, don't worry. Of course, she hoped that Fu Sinian could always treat her parents until they were cured, but she could not let him take it as a threat. She thought of the small traditional Chinese medicine clinic and whispered, "Fu Sinian is not the only person in the world who can cure brain death, but it's good for him to relax his vigilance."

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The inspection results of the inspection center have been announced, and Yangwei Group has no way to shirk it, because once Yangwei Group does not respond for a long time, the government is likely to personally issue a recall order and enforce it. At that time, the results will not be under the control of Yangwei Group, and the losses are unpredictable.

Luo Qunhang issued a recall order according to the problem batch tested by the R&D center. It briefly explains the situation of drug infection and reminds people not to take these batches of drugs. If there is a problem, they can call Suxintang's emergency number or contact the hospital as soon as possible. All these batches of drugs need to be recalled, and consumers can return the drugs to pharmacies, hospitals or medical points set up by Suxintang dealers in various cities to receive new drugs. Dealers can return and exchange goods.

Although many consumers just throw away one or two bags of drugs and won't really be so troublesome to return and exchange them in pharmacies and hospitals, the huge inventory in dealers and hospitals, and the trouble of returning and exchanging goods is enough for Yangwei Group's logistics outsourcing company to have a headache. Not counting the losses caused by the return and exchange of goods, the cost of returning and exchanging goods is just a staggering number. No wonder once a problem occurs, manufacturers want to hide and escape. The losses of any recall are amazingly fatal. It is not that well-known groups with great wealth can't afford it at all. Many small factories will close down if they have a small problem.

The loss of the recall is still fatal. The Yangwei Group behind Suxintang and Suxintang gritted its teeth. Xiaoxing, Luo Qunhang and some relevant staff in Suxintang have lost a circle of weight for a few days, no matter what kind of expression they try to maintain. Su Xintang seems to be in an eventful time, constantly suffering devastating blows, and it is simply a miracle that he can still live.

In this case, public opinion is gradually divided into two directions. One direction is that Su Xintang is mercenary and greedy for merit. Therefore, there will be a series of scandals, which are irresponsible to consumers and should be abandoned by the public. Another direction is inseparable from Suxintang's secret promotion, but it also represents the views of some enlightened and wise people. Suxintang encounters problems and solves problems, rather than the escape of domestic enterprises all the time. Moreover, after Suxintang has problems, it is bound to be more cautious and responsible and improve the process flow of production. Cheng, on the contrary, will be safer than those enterprises that have not been found to have problems on the surface. At the same time, the recall measures of some large foreign manufacturers after problems and the subsequent development of enterprises have also become evidenced by them as examples.

But no matter what kind of public opinion orientation, it is actually not the final result, because a thing that tests whether Su Xintang is honest and credible is finally going to come to a result, which is the intellectual property of the eight new drugs. The non-compliance of new drugs can be said to be a national decision. If the drug is contaminated, it can be said that there are small defects in production control, and no one is at fault. However, if the new drug is plagiarized, it is a complete corruption of corporate morality. Once the dust is settled, Su Xintang will lose this lawsuit, and there will be no place to turn over.

However, no one knew the result before the court issued a judgment, because the investigation process had been carried out in secret. Both companies were unwilling to disclose too much when facing the media, but they both said that they were confident to win the lawsuit, which made the public more curious and pay attention to the progress of the matter every day.

At the same time, Suxintang has another tricky thing to deal with, facing the joint prosecution of the victims of contaminated drugs and the sky-high compensation of more than 100 million yuan.

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In the conference room of H City Boying Company, some of the participants around the long round conference table were the elite employees of Suxintang who came from City B to attend the meeting. The purpose of their arrival is to jointly sue Su Xintang for the families of the victimized patients and claim compensation for more than 100 million yuan.

Luo Qunhang looked at the people who attended the meeting and just discussed the recall order. He said, "I know that the recall order is more delayed than you think. But naturally there is a reason. Of course, I know that I have to bear the consequences of being forced to issue a recall order by the government, so although I did not issue a recall order immediately, I have been paying attention to the government's attitude towards this matter, so our recall order can be issued in time without causing heavy losses.

As soon as it happened, he had kept an eye on the connection between Shanquan Medicine and the government, and there would never be a sudden order by the government.

As he said, his eyes inadvertently glanced across the face of Xintian sitting among the crowd. Seeing her smiling and nodding, her eyes were bright, but her heart was slightly stunned. Her expression was too professionally loyal, so it seemed that she had been far away a lot.

It's just that there are a lot of things going on. He doesn't have time to sort out these things and continues to say, "Regarding consumers' sky-high claims, as long as there is a little effort, we will strive for private reconciliation, otherwise these things will never pass. A lawsuit dragged on for a long time, which had a great impact on our Su Xintang.

Everyone nodded.

Luo Qunhang looked at the information of five victims in his hand, thought for a moment, and whispered, "There are ten of you, two people in groups. They set out to contact consumers separately and strive for private reconciliation. For the situation of these victimized patients, we ask professional claim experts to calculate, and there is a set of compensation plans and calculation results. Among them, the compensation plan is to consider the loss of the patient's medical treatment, the loss of work of the patient and his family, the mental loss of the patient and his family, etc. According to the different conditions of these five patients, the amount of compensation ranges from 80,000 to 500,000. You can now discuss how to communicate with the patient, whether to show the plan or negotiate directly, and then look at the patient's information and choose a door-to-door contact in the way you are good at. Your task is to only succeed and not fail.

After he finished speaking, he looked into everyone's eyes and made a general evaluation of everyone by observing their expressions. No matter how confident their expressions were, they were a little hesitant. If they failed, what to do?

Everyone nodded continuously. They had reached for the information on the desk and quickly browsed the situation.

Luo Qunhang looked at them looking at the information carefully and quickly and nodded gently. Of course, he would not just give orders without doing anything helpful.

Yangwei Group does not have a crisis public relations department that truly meets national standards. This time, the victimized patient of Suxintang has fully proved this point. All the people he sent to contact the patient's family in the early stage have returned, and let the five victims' families have signed an entrustment agreement with a group of lawyers, that is he. The failure.

In his busy schedule, he asked the staff sent out about the negotiation process and found that they had made all kinds of mistakes. There was no way to blame them for their mistakes, but secretly blamed himself for being anxious and not arranging the details of the negotiation. Employees who have no experience in trying to resolve disputes have not achieved any results in the face of anger or who have just suffered injury to the victim's family.

He put the compensation plan and the calculation results there and refused to end it easily. Then he invited an experienced expert responsible for negotiating compensation and said to the crowd, "If you have any questions after reading the information, you can consult this teacher. He is very experienced and can answer your questions. Or you can record these questions, and the teacher will carefully train you on negotiation skills. And the teacher analyzes the families of the victims you will face and how to deal with them.

Luo Qunhang arranged these things in an orderly manner, not because he was not in a hurry, but because he was in a hurry and knew that he could not be in a hurry, so he had to make careful preparations. And he did not fully use professional negotiation agents because Yangwei Group may encounter various problems in the future development process. Instead of giving them all to professionals, it is better to take this opportunity to cultivate a few crisis negotiators within their own group.